If you really want to know exactly what your customers are experiencing, we offer a practical, discreet and professional 'Secret Customer' service.
 
Whatever the type of business you run, we can provide you with high quality, first hand, feedback, covering all aspects of our visit.
 
Our review will cover the whole experience with your business, and will include an analysis of the following:
welcome
ordering process
food standards
service standards
payment process
general presentation 
cleanliness
ambience
value for money
communication
summary
 
Our visit will be totally anonymous, and once completed, we shall prepare and email a detailed report for you. The price quoted includes the following:
 
visit to your premises
food & drink up to the value of £70
cost of travel (up to 50 miles)
report preparation & issue
 
If you are situated more than 50 miles from Cardiff, please contact us for a quotation.