Hospitality is a fantastic industry sector, which demands a wide range of skills and personal qualities from the workforce.
We're currently seeing unprecedented challenges across the whole industry, which means it's never been more important to have employees who understand what's expected of them, and who are working to the highest of standards.
It's also a brutal reality that, with the extensive reach of social media and online platforms, it can take just one customer having a bad experience to seriously impact the reputation of a business.
We want to help anyone running a hospitality business, and have created 'My Job-My Success' to do just that.
Basically, My Job-My Success is an onboarding tool and working handbook combined, which will prove to be an invaluable resource by ensuring employees have access to key information, as well as helping a business with it's compliance obligations.
With a focus on clear communication & common sense, it can be used for all new employees, as well as being a point of reference & training resource for existing employees throughout the year. Line managers can also easily use the content as a script when discussing key points with members of their team.
With a punchy format, which gets to the heart of the standards & performance needed in a hospitality setting, My Job-My Success includes:
- a section which helps new employees into their role, and which sets out company expectations
- a working standard for hospitality, which focuses on customer service
- a Code of Conduct which leaves no confusion over an organisations' position in relation to conduct & behaviour
- a handbook section which covers key areas of the employment cycle.
We're confident that My Job-My Success will be a reliable source of help & motivation for your employees, and that it will make your life as an employer, so much easier. To maximise it's effectiveness, we would recommend using My Job-My Success as an active resource throughout the year.
Ordering online is straightforward, but if you'd like to discuss how My Job - My Success could help your own business, please contact the helm team: hello@helmpositiveworkplaces.co.uk
My Job - My Success (Hospitality)
My Job-My Success can be purchased as either a digital or hard copy document.
Following receipt of your order, and the processing of payment, we shall enter the relevant company details onto the front of the document and then email it to you as a pdf document, or post it to you as a hard copy document. This process can take up to 4 working days.